App terms of service

ORUS is a trading name of Eight Hours Group Ltd, registered in England and Wales, company number 17031572, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact us at hello@orus.uk.

• You must be 18 or older to create an ORUS account or use the app. ORUS is not intended for under-18s and we do not knowingly allow them to register.
• You must give accurate registration information and keep it up to date.
• You are responsible for keeping your login details secure and for activity on your account.
• One account per person. Accounts are personal and cannot be sold or transferred.
• If you use ORUS as a brand, practitioner, club or course provider, a separate written agreement applies in addition to these terms and takes priority where they conflict.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on a device you own or control, for your own personal, non-commercial use.

You may not copy, modify, reverse-engineer, decompile, rent, resell or create derivative works from the app, except to the extent the law says you may. You may not use the app to build a competing service or to train a model.

The app is distributed by Apple: through TestFlight while it is in testing, and through the App Store when released. Your use is also subject to Apple’s terms. The app is not on Google Play today; if we release it there, this section will be updated before it is, and that store’s terms will apply in addition.

Apple. These terms are between you and ORUS, not Apple. Apple has no obligation to provide support or maintenance for the app. Apple is not responsible for any claim about the app, including product liability, legal compliance or intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

We may change, update, suspend or withdraw the app or any feature. We give reasonable notice of a material change, except where the change is urgent for security, safety or law. We may stop supporting older versions.

The app includes optional features for logging training, nutrition, supplements, sleep, cycle, body measurements and journal entries, and for connecting a wearable or other health service.

• These features are off until you turn them on and give consent. You can withdraw consent and delete the data at any time from Consent and data in the app.
• Figures the app produces, such as calorie and protein estimates, BMI and maintenance energy, are estimates generated from general formulas and averages. They are not measurements, they are not personalised medical assessments, and they can be materially wrong for any individual.
• The same applies to figures produced by a device you connect. Sleep stages, readiness, recovery, strain and body battery scores are that manufacturer’s own estimates, produced by their algorithms from sensor readings. They are not clinical measurements, and different devices will disagree with each other about the same night.
• Nothing in the app diagnoses, treats, monitors or manages any medical condition, and the app is not a medical device.
• The app is not a substitute for professional care. If a number, symptom or pattern concerns you, speak to a healthcare professional.

Please do not rely on the app in an emergency. If you are seriously unwell, contact 999 or NHS 111. In Malaysia, call 999.

ORUS Advisor is an AI tool that answers questions and suggests products and content.

• It is a recommendation and information tool. It is not a clinician and does not give medical advice.
• Its product suggestions are limited to what we stock. That is deliberate, and it means the Advisor is not giving you an impartial survey of everything available.
• Where you have connected Apple Health, the Advisor may use the summary described in our Privacy Policy to answer against your own baseline. Its readings of your sleep, recovery or training are interpretations of Apple’s and your watch maker’s estimates: two layers of approximation, not a measurement.
• AI systems make mistakes. Answers may be incomplete, out of date or wrong. Check anything that matters, and consult a qualified professional before acting on health-related information.
• Do not use the Advisor to seek help in a medical or mental health emergency.
• Conversations are stored so the Advisor can continue where you left off. You can review, edit and delete what it remembers. See our Privacy Policy.

Full detail is in the ORUS Advisor Terms.

ORUS includes community spaces, clubs, friend connections and shared activity. When you post, comment or share in these spaces:

• You must follow our Community Guidelines.
• You are responsible for what you post. Do not post anything illegal, abusive, harassing, hateful, sexual, or that harms or endangers others.
• Do not give medical advice, promote disordered eating, extreme restriction, or unsafe training practices. Do not present yourself as a qualified professional if you are not.
• Do not post other people’s personal information, or health information about anyone but yourself.
• Do not advertise, spam, or recruit clients outside the proper practitioner listing process.

You keep ownership of what you post. You give us a non-exclusive, royalty-free licence to host, store, reproduce and display it for the purpose of operating ORUS, and to reproduce it in a way that does not identify you for the purpose of improving the service. That licence ends when you delete the content, except for copies we must keep by law or that others have already shared.

We provide tools to report content and users. We review reports and may remove content, restrict features or suspend accounts. We aim to act quickly on reports of illegal content or content that puts someone at risk.

Where you book a class, event, course or one-to-one session through the app, our Booking Terms govern that booking. They are the more specific terms and they take priority over these for anything to do with the booking itself.

Three things are worth repeating here, because they are easy to miss:

• Where the host is an independent club, studio, venue, instructor or practitioner, your contract for the activity is with that host, not with us. Where ORUS is itself the host, we are the provider. Every listing says which applies.
• Physical activity carries risk. You are responsible for deciding whether an activity is right for you, for telling the instructor about anything that affects your safety, and for stopping if you feel unwell. Nothing in the app is a clearance to exercise.
• A practitioner listed on ORUS is an independent professional working within their own qualifications. They are not your doctor, and no one on ORUS may diagnose or treat a medical condition or tell you to change prescribed medication.

Booking a session does not share your health data or Apple Health data with the host. Sharing with a coach is a separate choice you make in the app, and you can withdraw it at any time.

Every feature in the app is free today. There is no paid tier and nothing in the app asks you to pay for the app itself.

If we introduce a paid membership, these terms will be updated before it goes on sale to state the price, any trial, how renewal works and how you cancel, and you will see the price before you subscribe. Two things are decided now and will not change: what is free today stays free, and cancelling a membership leaves your data, including anything read from Apple Health, exactly as it was.

• Your account is authenticated and stored by Supabase, on servers in the EU.
• Health data you log is isolated to your account by row-level security and encrypted in transit and at rest.
• Apple Health readings are held on your phone and are not uploaded to our servers. The app holds no access token for any health service.
• Advisor messages are processed by Anthropic to generate a response, and by Voyage AI to find the right products and answers. Under our agreements they are not retained beyond the request and are not used to train models. When Spoken replies is on, the reply text is turned into speech by OpenAI.
• The app loads no analytics that tracks you and carries no advertising. Errors are reported to Sentry so we can fix them; a report may include an IP address.

Full detail is in our Privacy Policy.

Do not use the app to break the law, infringe anyone’s rights, transmit malware, interfere with the service, circumvent security, or access accounts or data that are not yours. Do not misrepresent who you are or your qualifications. Do not abuse our staff.

You can close your account at any time from the app (Account, then Delete account), or by emailing hello@orus.uk.

We may suspend, restrict or close your account where we reasonably believe you have breached these terms, where we are required to by law, where there is fraud or a serious risk to other users, or where your conduct puts our staff or community at risk.

Unless it would be unreasonable, we will tell you why and give you a chance to respond. Where suspension is urgent, we will explain afterwards.

If we close your account: unused ORUS Credit is cancelled, orders already dispatched are unaffected, your statutory rights are unaffected, and confirmed bookings with practitioners are a matter between you and them.

12.1 Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

12.2 We are liable for loss that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not liable for loss that is not foreseeable.

12.3 The Advisor, app estimates and connected devices. We are not liable for loss arising from your reliance on Advisor responses or app-generated estimates, to the extent that reliance was unreasonable given the warnings we give. The same applies to data supplied by a device or service you have connected: we are not liable for that data being inaccurate, incomplete or unavailable, for a provider changing, limiting or withdrawing access to it, or for the device itself, its hardware, or any service the provider supplies to you directly. None of this excludes liability for our own negligence, including in how we store and handle data once we have received it, and none of it affects clause 12.1 or your statutory rights as a consumer.

12.4 User content. We are not liable for content other users post, though we act on reports.

12.5 Business losses. If you use the app for any business purpose, we have no liability for loss of profit, business, contracts, goodwill or business opportunity.

We may change these terms. For material changes affecting your rights we will give reasonable notice in the app or by email. If you do not accept them you can close your account.

England and Wales, exclusive jurisdiction of the English courts. If you are a consumer resident outside the United Kingdom you keep the benefit of mandatory consumer protections where you live. For use of the app in Malaysia, the Malaysia Annex below applies.

Eight Hours Group Ltd (trading as ORUS) · Company number 17031572 · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ · hello@orus.uk

This annex applies where you use the ORUS app as a person in Malaysia. Where it conflicts with the terms above, this annex applies.