Terms of service

We have written these in plain English. Where the law has a specific definition, the law wins. Where it does not, the plain reading wins.

ORUS is a curated wellness marketplace operated by Eight Hours Group Ltd, registered in England and Wales. Orders are fulfilled by ORUS or by our partner brands shipping under the ORUS storefront.

When you buy a brand's product, your contract of sale is with that brand, which is named as the seller on the product page. ORUS runs the platform, the checkout, refunds and support, and collects your payment as the brand's agent: once you have paid ORUS, you have paid the brand.

• You must be 18 or older to create an account.
• You are responsible for keeping your account credentials secure.
• One account per person.
• We may suspend or terminate accounts that violate these terms, abuse our staff, or attempt to defraud the loyalty programme.

• All prices are shown in GBP unless explicitly stated otherwise.
• Prices include UK VAT where applicable.
• We reserve the right to change prices.
• Product descriptions are accurate to the best of our knowledge. If we discover a material error we will let you know before dispatching the order.
• Products on ORUS are wellness tools, not medical devices. Nothing on the site constitutes medical advice.

• Payment is taken by ORUS through Stripe, as the seller's payment agent.
• Orders are confirmed via email once payment is captured.
• We reserve the right to cancel orders for fraud, payment failure, or stock issues. Refunds in those cases are issued to the original payment method.

• Free UK delivery on orders over £50.
• Standard UK delivery: 3-5 working days.
• International delivery times vary by region.
• Risk of loss passes to you on delivery.

• Starting a return. Start a return, or report a problem with a parcel, from the order in your account: Orders, then the order, then Return items or Report a problem, on orus.uk or in the ORUS app. You do not need to email us. Each parcel goes back to the brand that sold it, at the returns address the order shows you.
• Changing your mind. You have 14 days from delivery (or from dispatch, where no delivery is recorded) to return an item unused and in its packaging. A return inside that window is approved straight away. You pay the return postage and should use a tracked service; or, where we can offer one for your address, you can buy a prepaid return label from us, and its cost is taken off your refund. Once it is posted, add the tracking number to the order.
• Sealed health and hygiene items. A brand may mark a product as not returnable once opened, for health or hygiene reasons, such as food, supplements, cosmetics or toiletries. The order shows which items these are. You can still return one for a change of mind while it is sealed and unopened; the return form asks you to confirm it, and the brand may dispute a return that arrives with the seal broken. Once the seal is broken it cannot be returned for a change of mind, but it can still be returned if it is faulty, damaged or wrong.
• Faulty, damaged, wrong or not as described. Report it from the order with a photo. The brand has 2 working days to accept the return; if it does not answer, the return is accepted automatically. The return postage is the brand's: we give you a prepaid label where we can, and otherwise you post it with a tracked service and the postage you paid is refunded with the item, up to £15.00. You can report a fault from the order for up to six months after delivery; after that, contact us. If a parcel has not arrived, report that from the order too.
• Refunds. Once your return is on its way back, the brand refunds you within 3 working days of it arriving, or within 10 working days of you adding the tracking number where the carrier does not tell us it arrived. If the brand does neither, we refund you automatically. Either way you are refunded within 14 days of the item reaching the brand, to the payment method you used. We refund what you paid for the items you return. When you return a whole order for a change of mind within the 14 days, we also refund the standard delivery charge you paid (not the extra cost of any faster delivery you chose); when a whole order comes back because it is faulty, damaged or wrong, we refund the delivery charge you paid. If a brand disputes a return (for example, that the item did not arrive back or is not the item sent), we look at both sides and decide.
• Your right to cancel under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015 are unaffected.

• Credits are non-transferable and have no cash value.
• Credits expire after 12 months of account inactivity. Activity means signing in, placing an order, or earning new credits.
• Credits cannot be combined with other promotions unless we explicitly say otherwise.
• We may modify the programme (rates, perks, tiers) with notice on this page. Existing balances are honoured at the rate they were earned.

• Referral rewards are subject to the friend placing a qualifying first order (minimum £30).
• Self-referral is not permitted.
• We reserve the right to void rewards we believe are the result of fraud, brigading, or coordinated abuse.

• The advisor provides product recommendations, not medical advice.
• Recommendations are limited to the products we stock — this is intentional, but worth being aware of.
• Always consult a qualified healthcare professional for medical decisions.
• We are not liable for outcomes from following advisor recommendations.

• Reviews must be genuine and based on personal experience.
• We moderate reviews for spam and abuse but do not edit content.
• Reviews earn ORUS credit (£3 first review, +£5 with a photo). The fact that reviews are incentivised is disclosed on every product page.
• You can request removal of your review at any time.

All site content, design, and branding belong to Eight Hours Group Ltd or our licensors. You may not reproduce, distribute, or adapt them without permission.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law. Subject to that:

• Our total liability for any claim related to your use of the site or any single order is capped at the price you paid for that order.
• We are not liable for losses caused by partner brands beyond what your statutory rights require.

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.

Email: hello@orus.uk