Advisor terms

• A recommendation and information tool. It answers questions about sleep, movement and recovery, and suggests products, classes, courses and content.
• Its product suggestions are limited to what ORUS sells. That is deliberate, and it means the Advisor is not giving you an impartial survey of everything available.
• It is not a clinician, a coach or a licensed professional, and nothing it says is medical, nutritional or psychological advice for you personally.
• It is not a person. Its replies are generated by an AI model from your message, the context described below, and instructions we write.

• AI systems make mistakes. A reply may be incomplete, out of date or wrong. Check anything that matters before acting on it, and consult a qualified professional before acting on health-related information.
• Do not use the Advisor to seek help in a medical or mental health emergency. Contact 999 or NHS 111 in the UK, 999 in Malaysia, or your local emergency service.
• The Advisor will not diagnose, treat or monitor a condition, and will not tell you to stop or change prescribed medication. If it appears to, disregard it and tell us.
• Prices are never personalised by the Advisor or by anything else. Everyone sees the same price for the same item in the same market.

• Your message, and the conversation so far.
• Your wellness profile, if you filled one in, and the memory facts described in section 4.
• If you have connected Apple Health, a summary of your latest readings and their change against your own baseline, so the reply is about you rather than an average. Section 4.3 of the Privacy Policy lists every figure in that summary. It is used to build the reply and is not stored with the conversation.
• What ORUS sells, and the content on orus.uk.

It does not read your journal, your messages with other people, your community posts, or anything a coach has written about you. If you have not enabled health features or connected Apple Health, it has no health data at all.

• Conversations are stored so the Advisor can continue where you left off. You can wipe your whole history at /me.
• From your conversations the Advisor keeps short “memory facts” (a goal, a preference, something you told it to remember). You can review, edit or delete each one, or all of them, at /me/advisor.
• A photograph you attach to a message is stored with the conversation so the reply can refer to it, and is removed with the conversation.
• Memory is yours. It is never shared with a coach, a club, a brand or another member.

• Anthropic generates the reply. Under our agreement, Anthropic does not retain your messages beyond the request and does not use them to train models.
• Voyage AI turns each message into a numerical form so the Advisor can find the right products and answers. It receives the text of the message and nothing else about you.
• OpenAI turns the reply into speech, only when you switch Spoken replies on in the app. It receives the reply text, never your message.
• Nobody else. The Advisor is not connected to any advertising system, and what you tell it is never used to sell to you elsewhere or shared with a brand.

Where and on what basis each of them processes data is in section 7 of the Privacy Policy.

The Advisor can add a product to your basket. Checkout is ORUS’s ordinary checkout under the Customer Terms of Service; the Advisor does not take payment and cannot change a price.

The Advisor produces suggestions, not decisions. We have assessed it against Article 22 of the UK GDPR and concluded it does not carry out solely automated decision-making producing legal or similarly significant effects: it recommends content and products, a human is never bound by its output, and it is not used to assess your health, set prices for you, price risk, or determine eligibility for anything.

Do not use the Advisor to obtain content that is illegal or harmful, to attempt to extract other people’s data, to attack the service, or to build a competing product. We may limit how much you can send in a period so that one person cannot exhaust it for everyone.

Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for loss arising from your reliance on an Advisor reply to the extent that reliance was unreasonable given the warnings we give here and in the app. Your statutory rights as a consumer are unaffected.

We may change these terms and the way the Advisor works, including which provider generates its replies. If a change alters who processes what you say or what the Advisor can read, we will update these terms and the Privacy Policy before it takes effect and tell you in the app.