Seller agreement

• You must be at least 18, and you must have the right to sell what you list: the brand, the products, the qualification or the club must be yours to trade.
• Registration opens your dashboard at once. Nothing you list is visible to members until a person at ORUS has approved you, and we may decline an application without giving a reason.
• Approval means we have looked at you as a seller. It does not mean we have checked every product, class or course you go on to list, and it is not an endorsement of your qualifications, your insurance or your background. The Booking terms say exactly what is and is not verified.
• Anyone who takes money through ORUS completes Stripe's identity verification, or, where Stripe cannot open an account for your country, Stripe's recipient onboarding. ORUS never holds your bank details.

• Everything you write about a product, a class, an event, a course or yourself must be true, yours to say, and lawful in every market it is shown in. Health claims must be ones you can substantiate; medical claims are not permitted.
• You set your own prices. ORUS does not set them and does not personalise them: everyone sees the same price for the same item in the same market.
• We may edit a listing for clarity, format or house style, take one down that breaks this agreement or the law, and remove a seller name that could mislead members (a test name, a name that is somebody else's).
• A listing that takes money must carry a description, a place or link, and whatever else the publish checklist asks for. The checklist is the rule; a listing that does not pass it does not go live.

ORUS charges a commission on what you sell, or a booking fee your attendee pays, depending on the kind of thing sold. The figures below are the ones in force today and are the same ones every checkout applies.

• Every rate above is an introductory rate for 12 months from the date you accept this agreement. After that a standard rate may apply, and we will give you at least 60 days' written notice before any rate changes. A change you do not accept is a reason to end this agreement under section 9 with nothing further owed.
• Expert tools are billed separately as a monthly tier, chosen on your billing page, and you are never charged both the tier and the commission for the same month: whichever is higher applies.
• Where a payment you received is disputed by the buyer's bank and the dispute is found against you, we may deduct a dispute fee of £20.00 (RM 90.00 in Malaysia) plus the disputed amount from your next payout.
• We may retain up to 1% of your payouts as a provision against refunds, released when the refund window on those sales has passed.

• For classes, events, courses, memberships and coaching, the buyer pays into a Stripe account connected to yours and ORUS's share is taken at the point of payment. Stripe pays you on the schedule shown in your Stripe dashboard.
• For products, the buyer pays ORUS. We pay you your share per shipment, less our commission, once the order has shipped, by transfer to your connected Stripe account, or by bank transfer where your country cannot hold a Stripe account under ORUS. Payout statements are in your dashboard and are the record.
• A refund to a buyer reverses your share of that sale in proportion. Where a refund is issued after you have been paid, the amount is recovered from your next payout.
• You are responsible for your own taxes on what you earn. ORUS issues statements, not tax advice, and collects sales tax only where it is registered to.

• You hold your own stock at an address you give us, and you ship every order yourself within the dispatch time you stated when you registered, with the tracking number entered in your dashboard.
• Where our carrier account can issue a label for your country, ORUS buys the label and gives it to you at no charge. Where it cannot, you post the parcel yourself and enter the tracking; the cost of that postage is yours.
• Buyers may return a product under our Customer terms. A change-of-mind return is posted at the buyer's cost; a faulty or wrong item is returned at yours, and its refund comes out of your share.
• Products must be as described, safe, lawfully labelled for the market they are sold into, and within date on dispatch.

• The Booking terms govern every booking, ticket, enrolment and session you sell, including cancellations and refunds, and you agree to honour them in full.
• You deliver what was booked, at the time and place stated, or you cancel with the notice and the refund the Booking terms require.
• You hold the qualifications you state and any insurance the law or your professional body requires. ORUS does not verify insurance or background checks and says so to members.
• A coaching relationship exists only with a member's consent, and you may read only what that member has chosen to share with you. Every read of health data is recorded and visible to the member.

• You keep the rights to what you upload: your photographs, your words, your course materials, your brand marks.
• You give ORUS a non-exclusive, royalty-free, worldwide licence to show, format, crop and promote that content on ORUS, in the app, in the Advisor's answers and in our own marketing of ORUS, for as long as it is listed and for a reasonable period after to honour orders and bookings already made.
• You confirm you have the right to grant that licence, including for any person shown in a photograph.
• Reviews members leave about you belong to the member. Reviews you bring from another platform are shown as brought by you and never enter the rating ORUS computes.

• You will not take a member off ORUS to complete a sale that started here, or use a member's contact details for anything other than fulfilling what they bought from you.
• You will follow the Community guidelines when you post, and you will not manipulate reviews, rankings or follows.
• You will keep your dashboard account secure and tell us at once if it is compromised.
• You will comply with the laws of the markets you sell into, including consumer, advertising, product safety and data protection law.

• You may end this agreement at any time from your dashboard or by writing to hello@orus.uk. Orders and bookings already made must be honoured or refunded, and payouts due to you are still paid.
• We may suspend your listings while we look into a complaint, a dispute or a suspected breach, and we may end this agreement on notice, or at once for a serious breach, fraud or a legal requirement.
• On ending, your listings come down, your dashboard closes, and content already sold or booked stays available to the people who bought it.

• You are responsible for what you sell and what you say about it. You will cover ORUS for any claim, loss or fine arising from your products, your services, your content or your breach of this agreement.
• ORUS provides the platform as it is. We do not promise any level of sales, and we are not liable for loss of profit, business or data. Nothing in this agreement limits liability that cannot be limited by law.
• Our total liability to you under this agreement in any twelve months is limited to the commission we received from your sales in that period.

• We may change this agreement. A change to a rate carries 60 days' notice; any other change is published here with a new version number and applies from its date. The version you accepted is recorded against your registration.
• This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any mandatory protection you have in the country you sell from.
• Questions about this agreement go to hello@orus.uk.