Account

Delete your ORUS account

You can ask for your account to be deleted at any time: on this website, in the ORUS app, or by email if you cannot sign in. You do not need the app installed. Whichever way you choose, it is the same request.

On the website

Sign in with the account you want to delete. You land on Delete your account in Account preferences, where you confirm by typing DELETE.

In the app

Open ORUS and sign in.
On Home, tap the settings button at the top right to open Account.
Scroll to the bottom and tap Delete account.
Read what happens, type DELETE and confirm.

If you cannot sign in

Email us from the address on your account with the subject Account deletion request. We check the request comes from the account holder before anything changes, and we reply within one month.

Email hello@orus.uk

What happens

Straight away. Your profile, posts and comments stop being visible to anyone, and you are signed out on every device.
For 30 days, nothing is erased. To change your mind, sign back in before then and choose Keep my account, in the app or in Account preferences. Everything comes back as it was.
After 30 days, it is erased for good. Your profile, health, journal and coaching data, advisor conversations and memory, photos and files are deleted. Posts and messages you wrote stay for the people in those conversations, shown as Deleted member rather than with your name.

What is kept, and for how long

Orders, tickets and payments. Kept without your name, email or address on them, because the law requires sales records for tax: 6 years from the end of the financial year of the sale.
Records of consent and agreements. What you agreed to (marketing, health features, sharing with a coach, a seller or affiliate agreement) is kept as evidence, as the privacy policy sets out.
Do not email list. If you unsubscribed, your address stays on it so it is never mailed again.
If you run something on ORUS. A club, a brand, coaching clients, consultations or a course other members are taking carries other people's bookings and money, so we contact you to close it or hand it over before your account is erased.

The full detail is in the privacy policy. Questions: hello@orus.uk.