Help Centre
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Orders and delivery
Shipping options, costs, tracking, and delivery times.
4 articles
Returns and refunds
Our 14-day returns policy and how refunds work.
4 articles
Payments and pricing
Accepted payment methods, pricing, and checkout.
3 articles
Account and loyalty
Managing your account, tiers, and ORUS credits.
3 articles
Events and tickets
Booking events, ticket queries, and cancellations.
4 articles
Products and ingredients
Allergens, storage, sourcing, and how we curate.
3 articles
The ORUS Advisor
How the AI wellness advisor works and what it can help with.
3 articles
Subscriptions
Subscribe and save, managing deliveries, and cancellations.
2 articles
Popular articles
Delivery options and costs
Delivery charges and free-delivery thresholds for the UK and Malaysia, and international delivery.
Orders and deliveryDamaged or wrong items
What to do if your order arrives damaged or incorrect.
Returns and refundsAccepted payment methods
Cards, digital wallets, and other ways to pay.
Payments and pricingCreating and managing your account
How to sign up, sign in, and manage your ORUS account.
Account and loyaltyBooking an event
How to RSVP or purchase tickets for ORUS events.
Events and ticketsHow ORUS curates brands
Our three-step process for selecting what makes the shelf.
Products and ingredients
Still need help?
Ask the advisor for product-fit questions, or email us about orders, returns, and account matters.