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Orders and delivery
Shipping options, costs, and tracking.
3 articles
Returns and refunds
Sending things back and getting your money returned.
2 articles
Credits and rewards
How cashback, tiers, and your balance work.
1 article
The advisor
What the advisor is and how it helps you choose.
1 article
Account and privacy
Signing in, your data, and your account.
2 articles
Products and curation
How we choose what makes the shelf.
3 articles
Popular articles
Delivery options and costs
Free UK delivery over the threshold, next business day options, and international shipping rates.
Track your order
Use the order number from your confirmation email and the email used at checkout.
Our returns policy
30-day returns on everything, no questions asked.
How ORUS credits work
5% cashback as a Member, 7% at Gold, 10% at Platinum. Applied automatically at checkout.
What the advisor is and how to use it
A diagnosis-first AI that remembers you, asks before recommending, and only suggests products on the ORUS shelf.
How we curate
Three steps: research the category, test ourselves, verify the claims.
Still need help?
Ask the advisor for product-fit questions, or email us about orders, returns, and account matters.