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  • Supplements

    • Sleep supplements
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    • Mushrooms & adaptogens
    • Pill organisers
  • Sports nutrition

    • Protein
    • Protein bars
    • Creatine
    • Electrolytes & hydration
  • Food & drink

    • Wellness shots
    • Snacks & chocolate
  • Body & skin

    • Skincare & bath
    • Deodorant
    • Oral care
  • Sleep & home

    • Blue-light glasses
    • Sleep lighting
    • Sleep aids
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    • Bedside reading
  • Move & recover

    • Yoga & fitness gear
    • Acupressure & massage
    • Bottles & gym kit

Help Centre

How can we help?

Search the help centre, browse a category, or contact us directly.

Browse by topic

Orders and delivery

Shipping options, costs, tracking, and delivery times.

4 articles

Returns and refunds

Our 30-day returns policy and how refunds work.

4 articles

Payments and pricing

Accepted payment methods, pricing, and checkout.

3 articles

Account and loyalty

Managing your account, tiers, and ORUS credits.

3 articles

Events and tickets

Booking events, ticket queries, and cancellations.

4 articles

Products and ingredients

Allergens, storage, sourcing, and how we curate.

3 articles

The ORUS Advisor

How the AI wellness advisor works and what it can help with.

3 articles

Subscriptions

Subscribe and save, managing deliveries, and cancellations.

2 articles

Popular articles

  • Delivery options and costs

    Standard, next-day, and international shipping rates.

    Orders and delivery
  • Damaged or wrong items

    What to do if your order arrives damaged or incorrect.

    Returns and refunds
  • Accepted payment methods

    Cards, digital wallets, and other ways to pay.

    Payments and pricing
  • Creating and managing your account

    How to sign up, sign in, and manage your ORUS account.

    Account and loyalty
  • Booking an event

    How to RSVP or purchase tickets for ORUS events.

    Events and tickets
  • How ORUS curates brands

    Our three-step process for selecting what makes the shelf.

    Products and ingredients

Still need help?

Ask the advisor for product-fit questions, or email us about orders, returns, and account matters.

Email hello@orus.uk

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© 2026 ORUS™. All rights reserved. ORUS is a trading name of Eight Hours Group Ltd. Registered in England and Wales. Company number 17031572. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.