We want you to be happy with what you buy. If something is not right, you can send it back to the brand that sold it.
14-day return window
You have 14 days from delivery (or from dispatch, where no delivery is recorded) to return an item unused and in its packaging. A change-of-mind return inside the window is approved straight away.
Who pays for return postage
If you changed your mind, you pay the return postage, or you can buy a prepaid label from us where we offer one for your address and its cost comes off your refund. If an item is faulty, damaged, wrong or not as described, the brand pays: we send a prepaid label where we can, and otherwise refund the postage you paid, up to £15.00.
How to start a return
Open the order in your account and choose Return items. See how to start a return for each step.
Exceptions
A brand may mark a product as not returnable once opened, for health or hygiene reasons, such as food, supplements, cosmetics or toiletries. The order shows which items these are. You can still return one for a change of mind while it is sealed and unopened; the return form asks you to confirm it. Once opened, it can be returned only if faulty, damaged or wrong.
Your statutory rights
Your right to cancel under the Consumer Contracts Regulations and your rights under the Consumer Rights Act are not affected. See section 7 of our terms.