We want you to be completely happy with your purchase. If something is not right, you can return it.
30-day return window
You have 30 days from the date of delivery to return any item, no questions asked. Products should be unused and in their original packaging where possible.
How to start a return
Email hello@orus.uk with your order number and the item(s) you would like to return. We will reply with return instructions and a prepaid shipping label where applicable.
See our step-by-step guide on how to start a return for full details.
Exceptions
For hygiene reasons, certain items (such as opened supplements or personal care products) may not be eligible for return. If you are unsure whether an item qualifies, email us before sending it back.
Your statutory rights
Your statutory rights under UK consumer law are not affected by this policy. You can find more detail in our terms and conditions.