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Returns and refunds

Our 14-day returns policy and how refunds work.

Damaged or wrong items
What to do if your order arrives damaged or incorrect.
How to start a return
Step-by-step guide to returning an item, and who pays the postage.
Refund timelines
How long refunds take and where the money goes.
Returns policy
Returns within 14 days of delivery on unused, unopened items. You pay the postage for a change of mind; we pay it for a damaged or wrong item.