You have full control over your subscriptions. Here is how to manage them.
Viewing your subscriptions
Your active subscriptions are visible in your account. You will also receive email notifications before each upcoming delivery.
Changing delivery frequency
If you are using a product faster or slower than expected, you can adjust your delivery frequency. Email hello@orus.uk with your subscription details and the new frequency you would like.
Pausing a subscription
Need a break? You can pause a subscription rather than cancelling it. Email hello@orus.uk and let us know how long you would like to pause. We will restart it when you are ready.
Cancelling a subscription
To cancel, email hello@orus.uk with the product name and your order details. Cancellations take effect before your next renewal. You will not be charged for any future deliveries after cancellation.
Refunds on subscription orders
Subscription deliveries are covered by the same returns policy as one-time purchases. If a delivery arrives damaged, see damaged or wrong items.