We process orders quickly, so changes and cancellations need to be requested as soon as possible.
Changing an order
If you need to update your delivery address or change an item, email hello@orus.uk with your order number as soon as possible. We will do our best to accommodate changes before your order is dispatched.
Once an order has been dispatched, we are unable to make changes. You can return the item once it arrives and place a new order instead.
Cancelling an order
To cancel, email hello@orus.uk with your order number. If the order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.
If the order has already been dispatched, you can refuse delivery or return it once it arrives. See our returns policy for details.