Once your order has been dispatched, you will receive a confirmation email with your tracking details.
Where to find your tracking number
Your tracking number is included in the dispatch confirmation email sent to the address you used at checkout. Check your spam or promotions folder if you cannot find it.
If you have an ORUS account, you can also view your order status and tracking information under your orders.
Tracking your parcel
Click the tracking link in your dispatch email to follow your parcel on the courier's website. Tracking updates may take a few hours to appear after dispatch.
Order not updating?
If your tracking has not updated for more than 3 business days, or if your estimated delivery date has passed, see our guide on missing or delayed orders or email hello@orus.uk.